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REFUNDS & CANCELLATION POLICY

Once an order is placed, we have it freshly manufactured for you and then it is shipped out. We do not believe and have a stocking-in policy. 

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EACH PIECE IS EXCLUSIVE, which only adds to its allure and originality.

 

Domestic orders

We take utmost importance to ensure that the items delivered to you are in perfect condition.

 

However, in the odd case if you are not satisfied with our product, here is our return policy:

1. Please send an email to pranamcreationsjaipur@gmail.com or WhatsApp us at +91-9799930200 within 4 days of receiving the order with your Order ID, the reason for return and the images of the product. In case of damaged products, please share the above-mentioned details within 24 hours of receiving the product. Please note:

  • Products on sale or discounted prices will not be refunded

  • The product should be unused, unwashed and intact with the original packaging

  • The product returned will go through a thorough quality check and need to be approved by Pranam Creations Team. Once it is approved, an email confirmation will be shared with the customer

  • The customer would then only need to courier the product back to the mentioned address in the confirmation email. Please do not send the product without receiving the confirmation email from the Pranam Creations Team

  • The refund will be provided in form of a credit note deducting the shipping charges. The credit note will be valid for a duration of 2 months from the date of issue. NO ORIGINAL PAYMENT MODE REFUNDS will be provided. We aim to process the credit note within 7 days after receiving the product back (returned product). If you have any questions about your return, feel free to reach out to us on pranamcreationsjaipur@gmail.com

  • The customer needs to send the product back to us and the charges need to be borne by the customer. We do not have a reverse pickup facility at the moment. We recommend returning items through traceable mail as any returned items that are not received by Pranam Creations will be treated as not returned

  • All returns are subject to the discretion of Pranam Creations Jaipur. But we're a friendly bunch.

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International orders (outside India)

The freight or shipping charges are charged to the customer by Pranam Creations Jaipur, but the import duty to the respective country will be borne by the customer. 

The courier charges will be calculated according to the weight and destination. Once an order is placed, we will be sharing the courier charges payment link. After completing the same, an order confirmation email will be sent out from the pranam Creations Team. 

We are improving our process. Please bear with us meanwhile. 

 

Cancellation

If you wish to cancel your order, you may do so within 24 hours of placing the order or before receiving the order confirmation email from Pranam Creations Team, post which No cancel/returns/replacements will be allowed as the order will be processed. If the order is cancelled within 24 hours of placing the order, we shall refund you the full amount paid.

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Shipping Timelines

We dispatch orders within 7-10 working days considering the manufacturing time. In case you can not wait for your order, please feel free to connect with us at pranamcreationsjaipur@gmail.com or Whatsapp us with your request. We will do our best to help you out. 

Domestic delivery time is 7-10 working days.

International delivery time is 10-15 days.

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Please note that Pranam Creations Team will do their best to deliver your order on or before time.

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Policies: Store Policies
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